Is your team ready to welcome your guests after such a horrendous year, time to make a difference!
Learning true hospitality can take a lifetime but I would be delighted to share what I learnt over the years from the great Maitre D’s of the past and that I have combined it with my modern style of freer, fresher service and genuine Hospitality, making your guest feel special.
My main areas of focus would be;
- The art of ears, eyes, hands and knees – “what is that you may ask?”
- Creating that first impression
- Why the last impression is just as important as the first
- The best times to speak to guests and how to read their body language
- How teamwork can build confidence and a more successful business
- Create the power of a strong briefing.
- Creating an atmosphere where staff turnover is lower
- Why product knowledge is the key to helping guests with their choices
- Using up selling as part of a healthy guest/server relationship
- Diffusing difficult situations with ease and grace
John is a professional from the old school. He is one of the few people who know and understand the word hospitality. He has a great affinity for working with and bringing out the best in everyone.
Brett Graham, The Ledbury London
Get in touch if would like to have a chat..