John Davey is one of the world’s greatest front of house professionals having worked and trained in some of Europe’s best restaurants, private members’ clubs and luxury hotels as well as working in restaurants as far afield as Los Angeles.
His casual yet sophisticated manner has inspired countless hospitality professionals over the years and now his tailored training days are available to both new and established businesses.
Problem solving and decision making
Understanding how to handle difficult situations and turning a complaining customer into a loyal customer and advocate.
Ensuring return business
Identifying the key customer triggers that engender return visits.
Motivated employees that believe in what they are doing will stay with you for longer, this training shows how to achieve it.